FREE U.S. EXPEDITED SHIPPING + EASY RETURNS + AFFORDABLE WORLDWIDE SHIPPING

FAQ

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Q. CAN I CANCEL MY ORDER?

An order can only be canceled if the item has not shipped yet. Please feel free to reach out at support@sousa-lobo.com. We are happy to help!

 

Q. CAN I RETURN MY ORDER?

We make Returns Easy giving our customers a convenient way to return item(s) through USPS. We want you to be happy with your purchase, which is why we accept returns on products that are in the same condition as when shipped. Please visit our Return/Refund Policy Page to learn more.

 

Q. CAN I TRACK MY ORDER?

  • We provide automated tracking on all orders right after the fulfillment process is complete.
  • We auto-send you notifications upon changes of delivery statuses. (Email & SMS).
  • We provide 24/7 Track Your Order Page access in our website.

 

Q. HOW LONG DOES IT TAKE TO GET MY ORDER?

We offer FREE United States expedited shipping (1-3 Business Days).

We offer reliable and affordable international delivery to more than 190 countries. (6-10 Business Days).

Please visit our Shipping Page for detailed info on shipping by Country.

 

Q. HOW DO I KNOW IF MY ORDER WENT THROUGH YOUR SYSTEM?

There is a simple process in place: 1) We will email you with an order confirmation after making payment, 2) We validate your address and credit card details 3) Once your info has been reviewed and approved, we initiate the fulfillment of your order.

 

Q. WHAT IS YOUR RETURN/REFUND POLICY?

We strive to provide our customers with a 100% Satisfaction Guarantee. Rest assured we will grant a full refund or replace the item if you don't receive your order, it arrived damaged or was not as described in the product page. Please visit our Return/Refund Policy Page to learn more. 

 

Q. ACCEPTED PAYMENT METHODS?

Visa, Mastercard, American Express, Discover, JCB, Diner Club, Shopify Pay, Apple Pay, and Google Pay.

 

Q. IS YOUR SITE SECURE? CAN I BUY WITH CONFIDENCE?

Our website is powered through Shopify’s platform which is PCI compliant shopping cart and hosting. It allows keeping our customers’ information and business data secure.

What is PCI DSS Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

If you want to sell online and accept payments from Visa, Mastercard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant.

Shopify meets all 6 categories of PCI standards:

  • Maintain a Secure Network
  • Maintain a Vulnerability Management Program
  • Regularly Monitor and Test Networks
  • Protect Cardholder Data
  • Implement Strong Access Control Measures
  • Maintain an Information Security Policy
  • IF you want to learn more please visit Shopify’s PCI Compliance webpage.

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