RETURNS

In order to return or exchange an item, you must contact us within 14 days of delivery (this window is extended around holidays) and we will provide instructions. You will be responsible for paying for your own shipping costs for returning your item unless it arrived damaged, defective or it was sent in error. Original shipping costs are non-refundable.

To be eligible for a return, your item must be unused and in new condition.

There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged or missing parts for reasons not due to our error.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again—it can take some banks 1-2 weeks to process. Please contact your bank or credit card company to ask when you can expect a refund to post.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@sousa-lobo.com

EXCHANGES (if applicable)

We do allow exchanges for unused items. You must contact us within 14 days of delivery, and we will provide instructions on how to proceed with an exchange. Send us an email at support@sousa-lobo.com and please include your order number.

SHIPPING

We use USPS Priority to ship all items within 1-3 days with tracking service. If you are returning an item, you can use any shipping carrier or method you choose. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.